The Nitty Gritty

Shipping, Returns & Refund Policy

Courier Information

We offer nationwide courier delivery at a flat rate of R130 per order.

Dispatch Days

Courier collections take place Monday to Thursday at 10:30 AM.

  • Orders placed before 09:00 AM will be dispatched on the same day and you will get it the next day.
  • Orders placed after 10:30 AM will be dispatched on the next courier collection day.
  • Orders placed after 09:00AM on a Thursday, as well as orders placed on Friday, Saturday, or Sunday, will be dispatched on the following Monday.

Delivery Times

Delivery times may vary depending on your location.

  • Major cities: 1–3 business days
  • Cape Town and surrounding areas: Up to 2 business days after dispatch
  • Outlying or remote areas: Additional delivery time may apply

Please note that delivery timeframes are estimates and may be affected by factors beyond our control, including weather conditions, public holidays, and courier delays.


Order Accuracy

We take great care when packing your order. Please inspect your parcel immediately upon delivery and notify us of any issues within 24 hours of receiving your order.

Failure to report issues within this period may affect our ability to process a claim.


Damaged, Defective or Unpalatable Products

Customer satisfaction is important to us. If you receive a product that is:

  • Broken
  • Damaged
  • Defective
  • Unpalatable

Please contact us within 24 hours of delivery.

To assist us in resolving the matter quickly, please provide:

  • Your order number
  • A brief description of the issue
  • Clear photographs of the affected product and packaging

WhatsApp: 081 002 1314

All claims will be reviewed before a replacement, exchange, or refund is approved.


Missing Items

If an item is missing from your order, please contact us as soon as possible.

Contact Details

Telephone: 081 002 1314
Email: miracle.sauce@outlook.com
WhatsApp: 081 002 1314

Once verified, we will either:

  • Arrange a replacement item via courier, or
  • Process an EFT refund for the value of the missing item.


Returns & Exchanges

Returns and exchanges must be approved by Miracle Sauce before products are sent back.

Items returned without prior authorization will not be accepted.

To request a return or exchange, please contact us using the details provided above.

Products must be returned in their original condition and packaging where applicable.


Return Shipping Costs

Customers are responsible for return shipping costs of R130 unless the return is due to an error on our part or a confirmed defective product.

If your return request is approved, we will provide:

  • A return shipping label
  • Courier collection arrangements
  • Instructions regarding return shipping payment
  • Information regarding any balance payable for replacement products (if applicable)


Refund Process

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be processed to the original payment method where possible.
  • EFT refunds may be processed where applicable.
  • Processing times may vary depending on your bank or financial institution.

Please allow several business days for the refund to reflect in your account after approval.


Contact Us

For any questions regarding your order, delivery, returns, or refunds, please contact us:

📞 Telephone & WhatsApp: 081 002 1314
📧 Email: miracle.sauce@outlook.com

Thank you for supporting Miracle Sauce — bringing Childhood Memories in a Tub to homes across South Africa.