The Nitty Gritty
Courier is Monday to Thursday at a rate of R100. Please note that Cape Town and outskirts ares takes 2 Day to deliver. Courier collects from us Monday to Thursday at 09:00AM. Orders after 09:00 AM will be sent the next day. Orders placed after 09:00AM on a Thursday will only be sent on Monday.
If a product is BROKEN, DAMAGED or UNPALATABLE we asked that you please communicate with us within 24hrs with pictures on our WhatsApp Number. 0112110596
If an item is missing please contact us via telephone 081 002 1314, email firstname.lastname@example.org or WhatsApp 0112110596 and we will arrange to replace via courier or a EFT refund for the equivalent amount will be done.
Customers will be responsible for paying return shipping costs (R100)
If your exchange or refund is accepted, we’ll send you a return shipping label, details for courier collection, as well as instructions on how to pay for the return shipping (R100) and balance of the new product (If Applicable). Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund or exchange was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.